General Terms & Conditions

Kate Doig (Firewolf Glass) is fully insured for public liability.

In the interests of Health and Safety, it is the responsibility of participants of the workshops to wear the appropriate clothing advised and to wear the appropriate PPE provided during the workshop.

Gift vouchers

We ask for full payment at the time of purchase.

Gift vouchers will be mailed to the purchaser together with details of the workshop unless requested otherwise.

It is the responsibility of the purchaser/recipient of the voucher to contact Firewolf Glass to book a workshop date.

Vouchers will expire after 12 months from purchase and cannot be extended. A date of expiry is shown on the voucher.

No refund will be given for unused valid gift vouchers or those that have expired.

Gift vouchers are fully transferable. If you are unable to use them yourself they can be given to another person to use but will retain their expiry date.

Gift vouchers cannot be exchanged for cash

All gift vouchers are valid for one use only.

Once a booking has been made using a voucher, that booking is non-refundable and cannot be transferred to a different workshop or date.

Bookings

We ask for full payment at the time of booking

Once payment for the workshop has been received the booking is considered ‘firm’

Once a booking is made and payment is received in full, you will receive a confirmation email with full details of the workshop. Please note – this will be sent to the email address of the person who has made the booking unless otherwise requested.

Details of workshops contained on the website may be subject to change without notice. We reserve the right to cancel, postpone or move a workshop due to unforeseen circumstances including illness.

If for any reason we are forced to cancel or postpone a workshop we will notify you as soon as possible. In this event we will be able to transfer your booking to another available similar workshop of your choice.

Refund & Cancellation Policy

Refunds can only be given if cancellation is made within 14 days of the booking/voucher purchase – unless the booking is made within the 14 days prior to the workshop date in which case no refund is given.

In these circumstances the refunds can only be made to the person who made the booking and credited to the same credit or debit card or PayPal account used at payment.

If for any reason you need to cancel your place on a workshop then we regret that no refund can be issued. If you are booked on a workshop and do not turn up on the day then no refund or transfer will be given.

Transfers onto an alternative workshop or date are only offered under exceptional circumstances and are at the discretion of Firewolf Glass.

You may transfer your place on a workshop to someone else at any point before the workshop starts but must notify us as soon as possible. If we have not received any notification that a transfer has been made, we reserve the right to refuse entry to the workshop.

Please note that due to COVID-19, all vouchers due to expire in 2020 will be extended to the end of 2021. All bookings for workshops that have been postponed due to Covid-19 will be rescheduled and alternative dates will be offered to the end of 2021. Regrettably no refunds can be given.  

Intellectual Property Rights

All material on the Firewolf Glass website is covered by copyright law.

General Provisions

We reserve the right to alter these Terms and Conditions from time to time and post the new version on the website and that version will take effect immediately thereafter.

If any provision of these Terms and Conditions shall become illegal or unenforceable for any reason whatsoever then these Terms and Conditions shall take effect as if such provision had been omitted and the remainder of the Terms and Conditions shall not be affected.

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